RETURNS & EXCHANGES

Our guarantee
Ingrid Hayes Couture would like you to be happy with your purchase. If your purchase does not meet your expectations, you must let us know within 3 days of receipt of product(s).  You may request for an exchange or credit note for the original purchase price by the discretion of Ingrid Hayes’ by contacting us below.

Exchange conditions 
All product(s) must be returned in original condition with tags attached accompanied by original receipt. Product(s) must not have been worn, altered, washed or dry cleaned; safely returned by a reputable carrier or registered mail at the expense of purchaser. Ingrid Hayes will not take responsibility for any packages not received.

Returned International exchanges 
All duties or taxes may apply depending on value of order and the country you reside. All duties and taxes or other fees are paid by the purchaser.
For further information, it may be necessary to call local customs offices to gain further details

Faulty or damaged
We take care reviewing all product(s) before being shipped to you. If the product(s) are faulty or damaged you may return the product(s) for an exchange or refund by contacting us below. Please also include a receipt for the postage paid to enable refund of these cost.

Contact Ingrid Hayes:
Address: Melbourne Australia 3141
ABN 64 594 701 378
phone: +61 3 8652 1535
email us