SHIPPING & DELIVERY

COVID-19 Delivery Delays

Ingrid Hayes continues to post your online purchases however, COVID-19 is impacting expected delivery dates. Please expect some delays, we will endeavour to keep you updated about your delivery.

Domestic Shipping & Delivery Standard Australia

Complimentary shipping with Australia Express Post, a tracking number will be provided to you.

  • Metropolitan areas estimated delivery 2 days.
  • Regional areas estimated delivery 2 – 5 days.
  • Domestic orders shipped Monday – Thursday, excluding holidays.

International Shipping & Delivery

International Flat Rate of $35.00 AUD posted to you by Australia Post Standard International.

  • Tracking number provided and signature required upon delivery of your purchase.
  • Deliveries arrive 7 – 10 days after payment approval.
  • Orders may be subject to customs clearance procedures which may cause some delay.

International Deliveries

All International deliveries are Delivery Duties Unpaid (DDU) the purchaser is responsible for the payment of any customs, taxes or tariffs in the country you reside.
To comply with Australian export regulations, Ingrid Hayes Couture is required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. We are also prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending a gift to a recipient.
For further information, it may be necessary to call local customs offices to gain further details.

Purchases may not be shipped to PO Boxes. Your shipping address must match your billing address for the credit card used for purchase. Once an order has been shipped, we are unable to redirect your purchase.

For further information, please visit our Ingrid Hayes Privacy Policy

Payment

All prices are in Australian Dollars (AUD)
All prices are exclusive of Australian Tax (GST) for overseas tax may be payable.
Ingrid Hayes accepts Major Credit Cards and Debt Cards for your on-line purchases.
We accept Apple Pay, Google Pay, PayPal and Pay in 4.

Returns & Exchanges

Please visit the Returns & Exchanges Policy.

Contact Ingrid Hayes:

All enquiries about Ingrid Hayes Couture designs please contact us by phone: +61 3 8652 1535 or email us
Address: Melbourne Australia 3141
ABN 64 594 701 378