SHIPPING & DELIVERY
We continue to post your online purchases however, COVID-19 is impacting expected delivery dates.
Please expect some delays, we will endeavour to keep you updated.
Complimentary using Australia Express Post, a tracking number will be provided to customer.
Metropolitan areas estimated delivery 2 days.
Regional areas estimated delivery 2-5 days.
Domestic orders during normal business hours Monday to Friday will be processed the next day excluding public holidays.
International Flat Rate of $35.00 AUD using Australia Post Standard International.
Tracking number provided and signature required upon delivery.
Deliveries arrive 7-10 days of shipping after payment approval.
Orders may be subject to customs clearance procedures which may cause delay of your on-line purchase.
All International deliveries are Delivery Duties Unpaid (DDU) the purchaser is responsible for the payment of any customs, taxes or tariffs in the country you reside.
To comply with Australian export regulations, Ingrid Hayes Couture is required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. We are also prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending a gift to a recipient.
For further information, it may be necessary to call local customs offices to gain further details.
Purchases may not be shipped to PO Boxes. Your shipping address must match your billing address for the credit card used for purchase. Once an order has been shipped, we are unable to redirect your purchase.
Contact Ingrid Hayes:
All enquiries about Ingrid Hayes Couture designs please contact us by phone: +61 3 8652 1535 or email us
Address: Melbourne Australia 3141
ABN 64 594 701 378