Online policy orders

All product(s) are subject to availability and acceptance. Ingrid Hayes Couture makes every effort to only display product(s) that are currently in stock and available to ship; there may be instances where we do run out of stock. You will be notified by e-mail with a confirmation notice of approved order and date of dispatch.


  • All prices are exclusive of Australian Tax (GST).
  • Prices displayed are quoted in the Country you shop online or (AUD).

Ingrid Hayes accepts payment(s)

  • Major Credit Cards and Debt Cards for your on-line purchases.
  • Apple Pay, Google Pay, PayPal and Pay in 4.

Payment transaction(s) will appear on your statement as ‘ingridhayes.com’

Payment will be cleared from your account upon receipt of order. All credit cards holders are subject to validation checks and authorization by the card issuer. No payment details are kept on record by this website.
Ingrid Hayes Couture is a SSL encrypted site keeping your details safe.
Converting prices to another currency may have slight price variation due to fluctuating exchange rates and credit card company charges.

Garment care

We provide care labels on all of our garments to ensure they retain their original quality, condition and size. For garments that specify dry clean only, including delicate fabrics, we recommend the use of specialty dry cleaners or using Green Earth Cleaning, an environmentally safe dry cleaning process that replaces petroleum-based solvents with liquid silicone, a gentle solution made from one of the earth’s safest and most abundant natural resources: silica, or sand.

Accessories care

Our accessories are made by hand using delicate soft fabrics such as: silk, silk chiffon, and viscose. For metal bases such as clips and headbands due take care, if exposed to chemicals or direct sunlight may cause discolouration.


Ingrid Hayes recognises the trust you are placing in the company through your purchases on this website. Ingrid Hayes will maintain that trust by taking every precaution to protect information about you. Under law, your rights to privacy are also protected. The National Privacy Principles, the Privacy Act and general law place strict requirements to treat certain information collected as confidential.
For further information, please read our Privacy Policy.

Contact Ingrid Hayes

All enquiries about Ingrid Hayes Couture designs please contact us by phone: +61 3 8652 1535 or email us
Address: Melbourne Australia 3141
ABN 64 594 701 378


The information contained on the website is for general information purposes only. The information is provided by Ingrid Hayes Couture and we make every effort to keep information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

You agree that the display of goods or services for sale on this website are an invitation to treat and are not a contractual offer for sale.

Ingrid Hayes Couture has sole discretion to reject or not accept your offer to purchase any goods or services for sale on the website.

This website may contain links to other websites. Ingrid Hayes Couture will not hold responsibility for the availability of, or any content or material contained in, or obtained through, any such websites. Any link to another website or third partys information, products or services linked to this website is not an endorsement of Ingrid Hayes Couture.

We reserve the right to only accept orders from those over 18 (eighteen) years of age. You may use the services if you can form a binding contract with Ingrid Hayes Couture and are not legally prohibited from using the services.